TaCianna McKnight- Product Support Engineer
Specializing in scalable solutions, efficient resolution, and seamless user experiences.
About TaCianna
Professional Experience
As a Product Support Engineer at Osano for the past year, I ensure the successful implementation of Osano’s privacy tools, including CMP, Subject Rights, and data store integrations like Klaviyo and Hubspot.
I work with APIs and webhooks to provide guidance on installation and ensure seamless connectivity. I troubleshoot complex HTML, CSS, and JavaScript issues while collaborating with Customer Success, Product, and Engineering teams to enhance user experience and contribute to product improvements. Handling approximately 140 Zendesk tickets monthly, I’ve maintained a 100% CSAT score for over three consecutive months.
Professional Background
With a strong background in technical support, quality assurance, and business operations, I bring a blend of analytical thinking and practical insight to every challenge. I’ve helped users navigate complex systems, resolved critical issues, and collaborated across teams to improve product reliability and efficiency. My experience as a Support Engineer is rooted in a user-first mindset, a commitment to delivering results that make a real impact, and a deep understanding of how technology and business objectives intersect.
Skills & Education
I possess a wide range of skills, including technical support, quality assurance, customer experience, process improvement, and strategic planning. This expertise and versatility allow me to adapt to different roles and industries effectively.
Holding certifications in HTML, CSS, JavaScript, React, Lean Six Sigma, Project Management, and Agile Scrum, I have applied best practices and methodologies to optimize workflows, enhance customer experiences, and resolve complex technical issues.
Interests
In my free time, I enjoy hobbies that spark creativity and relaxation, such as writing short films and cooking. I also like to attend music festivals and storytelling events to stay inspired. Additionally, I have a keen interest in coding, gaming, and hands-on projects, like building and assembling things. These passions enrich my daily life and contribute to a well-rounded, imaginative, and resourceful professional presence.