Support Engineer Professional
Specializing in scalable solutions, rapid issue resolution, and seamless user experiences.
About TaCianna
Professional Experience
I have worked at Osano for one year as a Product Support Engineer. In this role, I was responsible for troubleshooting complex issues related to HTML, CSS, and JavaScript within the web application. I also collaborated closely with the Customer Success, Product, and Engineering teams to improve user experience, resolve customer-reported issues, and contribute to product enhancements through feedback and documentation.
Professional Background
With a strong background in technical support and a passion for problem-solving, I bring a blend of analytical thinking and practical insight to every challenge. I’ve helped users navigate complex systems, resolved critical issues, and collaborated across teams to improve product reliability. My experience as a Support Engineer is rooted in a user-first mindset and a commitment to delivering results that make a real impact.
Skills & Education
I possess a wide range of skills, including technical support, quality assurance, customer experience, process improvement, and strategic planning. This expertise and versatility allow me to adapt to different roles and industries effectively. Holding certifications in HTML, CSS, JavaScript, Lean Six Sigma Green Belt, Project Management, and Agile Scrum, I have applied best practices and methodologies to optimize workflows, enhance customer experiences, and resolve complex technical issues.
Interests
In my free time, I enjoy hobbies that spark creativity and relaxation, such as writing short films and cooking. I also like to attend music festivals and storytelling events to stay inspired. Additionally, I have a keen interest in coding, gaming, and hands-on projects, like building and assembling things. These passions enrich my daily life and contribute to a well-rounded, imaginative, and resourceful professional presence.